Customer Service Representative - PAID TRAINING!
We are seeking another highly motivated, dynamic, and compassionate individual to join our AEAC family as a Customer Service Representative! The Avian and Exotic Animal Clinic has been serving the Indianapolis area with Dr. Angela Lennox, Indiana's only board-certified exotic specialist, since 1992 and has since gained national and international recognition for our expertise with exotic species! Our rapidly growing company is looking for Customer Service Representatives (CSRs) that are excited to help pet owners and provide effective assistance by handling medical phone calls, scheduling various appointment types, answering questions, and collaborating with hospital staff. We pride ourselves in providing the highest quality client and patient care, and a Customer Service Representative would promote those values as the face of the clinic!
Required Qualifications:
Experience with customer service and high-volume phone calls
Tech savvy
Multitasking and organizational skills
Exceptional communication skills, verbal and written
Collaborative team player
Enthusiasm for learning
Ability to maintain composure under potentially high-pressure situations
Bonus Qualifications:
Experience in a veterinary clinic capacity
Knowledge of exotic species
Basic veterinary medical terminology
Positive and outgoing nature
Duties Include:
Managing a large volume of phone calls on a multi-line phone system
Corresponding with clients via email and text
Accurately documenting information in electronic medical records
Scheduling appointments
Checking clients in and out
Reconciling daily transactions
Collaborating with technical staff concerning client and patient needs
Assisting inventory manager with accountability for retail items
Other general duties such as filling prescriptions, transporting patients in/out of the clinic, housekeeping, and maintaining the visual appearance of our clinic
Benefits:
Paid time off
Parental leave
401K retirement plan with match
Health, dental, vision, and life insurance
Employee assistance program
Provided uniform tops
Continuing Education opportunities
Discounted veterinary care